© 2016 Rico Computers Enterprises Inc.

161 N. Clark Street, 16th Floor Chicago, IL 60601

(312) 587-7426

Description
Technical​ ​Support​ ​Specialist​ ​II ​
 
RICO Computers Enterprises Inc., is looking for an energetic and collaborative Technical Support Specialist II who has a demonstrated track record of providing technical assistance, effective troubleshooting assistance, keeping a resolution log, managing help desk tickets, and maintaining computer hardware.
 
Critical to the success of the Technical Support Specialist II is the ability to demonstrate critical thinking, build strong relations with employees and clients, and work independently as well as in a team.
 
Candidates must be a goal-oriented, driven individual with superior communication skills and the ability to juggle multiple priorities.
 
REQUIREMENTS Minimum of a Bachelor Degree in Information Technology, Networking and Communications, Systems Administration, or IT Data Management
 
Must hold at least one of the following certifications CompTIA Security+ Certification CompTIA Server+ Certification CompTIA Network+ Certification CompTIA A+ Certification CompTIA Linux+ Certification
● 3 to 5 years of working experience in the IT industry
● Experience maintaining network infrastructure
● Experience managing Netgear phone and voicemail systems
● Experience managing VOIP phone and voicemail systems
● Experience configuring and troubleshooting computer networks
● Experience with pulling low level wiring, Cat 6, T-1, Fiber optic cabling
● Experience in Active Directory maintenance and Exchange 2010
● Experience in virtual infrastructure
● Understanding of Collaboration Apps G Suite and Office 365
● Understanding of scripting - PowerShell
● Understanding of Airwatch systems
● Entry level experience in web design, HTML, JavaScript and CSS
● Repairs and maintenance on Computer hardware, print devices, scanners, computer peripherals, Mobile devices (iOS, Android)
● Experience with various types of network router installations
● File server experience (Access control and Sharing)
● Strong customer service and troubleshooting skills
● Ability to plan, organize and have a strong attention to detail
● Ability to communicate technical information, both verbal and written, to a wide range of end-users
● Microsoft Office Suite and Internet
● Professional references must be provided
● Security/background clearance required